Where Should I Give My Bank Details For Margin / Payments / Refunds / Bonus ?
Once You Sign Up On The Vastranand App, You Can Find A “Reseller Panel” In The Account Section On The Bottom Of The App. There Will Be An Option To ‘Update Bank Details’. Once You Enter Your Bank Details, You Will Start Receiving Your Weekly Earnings (Margin, Bonus And Prize Money) In Your Bank Account Directly. Vastranand Is An Authorized Platform And Prevents Any Misuse Of Your Bank Account Details.
If I Share A Catalog Or Product With My Customer On WhatsApp And Facebook, Will Vastranand App (Supply) Send Its Name Or Link Or Price In The Message?
No. Vastranand Will Be Confidential In All The Transactions Between The (Re)Seller And The Buyer. Your Online Store Name (Customised By You / Automatically Generated At The Time Of Sign Up) Will Be Visible To Your Buyer(S). The Link And Price Of The Product Will Remain Confidential.
How Can I Track The Shipment Of My Order?
Once You Confirm An Order From Your Buyer And Punch It In The App, You (Reseller) Will Receive An SMS From The Shipping Partners Along With A Tracking ID. Being A Reseller, It Will Be Up To You To Keep Your Customer Updated. Until The Product Is Finally Delivered To Your Customer, The Concerned Shipping Partner Will Notify You About The Delivery Timeline.
What Are The Timings Of The Vastranand Support Team?
Vastranand Support Team Works Between Mondays And Saturdays From 9 AM - 6 PM. You May Reach Out To Them For All Your Queries.
I Am A Reseller. How Can I Use The App To Grow My Business On WhatsApp And Facebook?
Sign Up On The Vastranand App With A Few Easy Steps. Once You Set Up Your Own Online Store (Automatically Generated Upon Signing Up), You Can Start Sharing Catalogues (By Simply Clicking On Download Or Share And Earn) Within Your Circle - Friends, Family, Relatives, Social Groups In Case Of WhatsApp. You Can Also Upload Catalog Images On Your WhatsApp Stories (Statuses) To Reach A Larger Audience. For Facebook Marketplace, Simply Share Catalogs Of Your Choice And Update A Price. Reach Out To As Many Potential Buyers As Possible, Optimize Your Earnings By Adding Reasonable Margin Amounts And Grow Your Online Business.
In how many days can I return the product? What are the conditions?
We have a 2-day free return/exchange policy from the date of delivery. You should keep the item in original packaging and not use it if you do not like it. Any used products will not be taken back.

How do I return a product? What is the process?
You can mail us at returns@vastranand.com or call us on +91-8154000063 and our returns team will help you with the procedure to get the items back to us. Once we receive the package, we will email you the full Vastranand Coin Voucher or Give Vastranand Coin while Received the product to purchase any other product from the website. It takes 5-7 business days to complete the process of refund. Also, the exchange will be done only once. After that, no exchange or return can be done.

Is the Shipping charge returned?
Shipping charge in any case is non-refundable.
Can I get a cash refund for my order?
No. we issue Vastranand Coin which can be used for any future purchases. Cash refund is only given if the product received is Damaged Condition / Manufacturing Defect / Wrong Item Delivered.

What happens if the item goes out of stock or there is bad Inventory?
If the item is out of stock when you try to order then the website will not let you know. In some cases of error, there is a wrong order place, then you will be informed as soon as possible if the item is out of stock.
Can I cancel the order after I order?
Yes you can cancel the order within 24 hours of your order. We normally ship in-stock items on the same day. Hence, please inform me as soon as possible. If the item is shipped, we will not be able to process the cancellation request from the customer side, and from our end, we cancel for a valid reason.

Can I change the shipping address of my order?
Yes you can. Please inform us within 24 hours or till the order is not dispatched in such cases. You can mail us at contact@vastranand.com or call us at +91-8154000063

Is there a return policy in international shipments?
We are based in Gujarat and for any shipments outside India we do not take them back. We can consider exchanging if the customer ships it back. The cost of reverse shipment will not be borne by the company.

Do you provide a warranty/guarantee for merchandise?
All our products are authentic and sourced directly from the factory. In case you received a damaged product we will give a full refund. There is no extra warranty associated with the products. If there is any it will be mentioned on the product page.

Do you return and exchange the sale items?
We do not exchange/refund sale items.