Shipping & Delivery
Shipping Policy and Information
Vastranand is committed to delivering your order accurately in good condition and always on time. We believe in express shipping and most of your order is shipped within 24 hours once the order is placed except on weekends or on public holidays. We deliver to all locations across the world. All International Shipping will cost a minimum of Rs. 1000 for the first product, after which Rs. 400 is added per product and depends on countries.
Any items notified by the delivery company to be restricted and/or banned and/or prohibited from time to time (including but not limited to animals, bullion, currency, bearer form negotiable instruments, precious metals and stones, firearms or parts thereof, and ammunition, human remains, pornography, and illegal narcotics/drugs).
Order cut-off times are provided as guidelines only and do not consider possible delays caused by payment authorization. We aim to dispatch all orders as soon as the product is ready and within the time shown on the product page. However, a delay of 72 hours is possible from the designer/manufacturer in case of unforeseen circumstances. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes. We are unable to redirect orders once items have been dispatched.
When do we Deliver?
All domestic orders are shipped by the delivery company between 9 am - 6 pm, Monday to Saturday. It takes a maximum of 7 days for national shipping.
Shipping in India
The shipping charge in India depends on the delivery location. This is to maintain the service level and provide your product on time. We use FedEx, Delhivery, Ecom, Xpressbees, Bluedart, DTDC, and Speed Post services to deliver in India.
Vastranand delivers globally and assures that the best possible courier agencies are used to deliver your product. International Shipping cost minimum Rs. 1000 for the first product, after which Rs. 400 is added per product and depends on countries.
Vastranand ensures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passe000s to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Vastranand and transfer of responsibility in the same way.
Taxes and Duties
For Indian Customers, GST will be charged as specified. For international customers we send the package as a personal use item only but if the customs are appliedfor that country, it needs to be paid by the customer and take the delivery for same. The company is not responsible for any Customs duties. The information about customs if applied will be informed to the customer via email/phone.
Goods & Services Tax
How is the GST amount decided?
Following rules will goverment whether additional GST will be applicable on the products purchased by you:
GST applicability: For a product, if the fulfillment is done on or after July 1st, 2017 and the total discount percentage is more than 19% of MRP, then GST may be collected from the customer in addition to product price, post discounts. The discounts include those resulting from special offers such as Buy 1 Get 1 and similar offers.
GST amount: If applicable, the amount of GST collected from the customer depends on the category.
Apparel/Clothing: Max 12% of net payable (MRP - product discount - coupon discount) will be collected from the customer.
Accessories/Other Categories: Max 28% of net payable (MRP - product discount - coupon discount) will be collected from the customer. The amount of GST shown at the cart level is a mere estimate. The actual GST payable shall be determined basis of the warehouse (based on the availability of the products) from where the goods are being shipped, which will be checked once the order is placed. Only in case of GST being lower than the estimate GST (based on the warehouse from where the goods would be shipped), the customer would be notified of the same and any additional GST paid by the customer would be duly refunded to the customer.